COURSE OVERVIEW

Your professional image is a key defining element that shapes your reputation. It is part of your personal brand both inside and outside the workplace. It reflects your appearance, behavior, conduct, and the verbal and non-verbal communication used in face-to-face interactions and social media messaging

 

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COURSE OUTLINE

Mastering The Arts & Science Of First Impression

• Visual Impact : create that lasting First Impression (3Cs)

• Consistency and Credibility in your Presence

• The Know Like ^ Trust Factor

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Personal Image Management

• Discover the Secrets to your WOW Factor

• Personal Color Analysis , the art of mastering your brand identity

• Fashioning your image to match your Personal Brand

• Discover your Style Personality

• Planning and Building Your Wardrobe

• How to dress according to your body shape & type

• Defining fad, trends and classic fashion and how to mix match like a Pro

 

Dressing To Win In The Workplace

• 4 Levels of Formality (business and casual dressing)

• 10 mistakes every Executive makes in their business attire today

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Business Etiquette in the Workplace

• Etiquette vs Manners

• Etiquette in the workplace

• Business vs social etiquette, - Creating an effective self-introduction

• How to introduce others, - Using business cards effectively

• What does your handshake says about you?

• Dress for your industry

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Networking

• The art of Networking

• Digital Footprint

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Personal Branding

• Influence the public

• Create your signature look

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Email to jbwcmarketing@gmail.com for the registration form.

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In today’s ever more competitive markets, keeping customers is getting more difficult. The evidence shows that customer expectations are getting higher, budgets are tightening, choice is increasing, and customer loyalty is becoming harder and harder to win.

 

Objectives

• Rev iew and evaluate your approach to Customer Relationship Management and take the appropriate actions to make improvement s to CRM in your business

• Get closer to and build s trongerand more profitable relationships with your customers

• Improve your level s of repeat business , referral s and your profits .

• Create more referrals ,recommendations and testimonials

• Prioritise your time, resources and effort on the right customers

• Develop a clear plan of action to make this all happen.

• Using Social Networking Sites to offerideas for futureproducts

 

Outline

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WHY CUSTOMER SERVICE

• Why customer service is precious

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MAXIMISING CUSTOMER RELATIONSHIP

• The 7 Key Ingredient s of Maximising Your Customer Relatonships

• Introducing The MCR Model

• How Do Your Relationships 'MeasureUp' ?

• Rev iew And Refocus Your Approach to Customers

• Developing Your Plan

• Do You Really Know Your Customers ?

• How To Get to Know Them: Some Simple Steps

 

GIVE THE BEST TO YOUR CUSTOMER

• Establish Ties That Bind

• Get Personal

• Create Dialogue Not Diatribes

• Educate Your Customers and Add Value

• How to engage and educate your customers , identif y their plans , problems , and priorities to create more sales 

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HANDLING DIFFICULT CUSTOMERS

• GETTING THE BEST FROM YOUR CUSTOMERS

• Maximise Opportunities : Your Options

• Getting Them to Spend More

• Customers As an Extra Resource

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DEVELOPING YOUR PLAN & ACTION

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Email to jbwcmarketing@gmail.com for the registration form.

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COURSE OVERVIEW

This Leadership course covers everything you need to know from delegating and motivating, differing leadership styles, keeping your finger on the pulse, and planning the future of your business. It looks at lots of real life examples (some of which will definitely get you laughing) and gives practical tools you can use right away to get better results. Leadership is often seen an elusive or complex skill, but with this practical course you'll soon have it mastered. Whether you're managing a small team or an entire business this course will build essential skills for your time management, team motivation, and personal happiness. Leadership is an essential skill at home, at work, and in every stage of your career. If you're in charge of two or more people at work, this course could change your life

 

OUTLINE

DAY 1

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9.00am - 11.00am

MODULE 1: OVERVIEW OF LEADERSHIP AND MANAGEMENT

• Leaders Strategic Roles and Responsibilities – Leading for excellence

• Analyze your current managerial style for greater impact and improved results

1. What are the implications of under supervision?

2. What are the implication of ineffective supervision?

3. What are the implications of over supervision?

 

Break: 10.00am - 10.30am

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• Challenges in the 21st century in your industry

1. Excellence

2. Innovation

3. Anticipation

 

• Today’s organization structure and focus

• Leverage people to remain competitive

 

11.00am - 3.00pm

MODULE 2: BEING AN EFFECTIVE LEADER

• Become a Master in Leadership

• Be a better boss, and run a highly effective team

• Delegate effectively to empower their team

• Have a healthy work life balance, with a happy environment

• Understand academic theories surrounding leadership styles and techniques

• Build a vast array of practical tools to be a fantastic leader

• Know the difference between delegating styles and which one is appropriate for each situation

• Feel confident enough to involve employees in decision making and planning

• Spend more time developing plans and ideas for the future

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Break: 3.00pm-3.30pm

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MODULE 3 : COMPONENTS OF COMMUNICATION : WORD, BODY LANGUAGE AND VOICE. (3.30-5pm)

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• To understand the three component of communication : words , verbal and non verbal (body language) cues.

• To learn and be aware of how these three components are affecting your communication as a leader.

• How to ensure your message gets through accurately through your body language and voice and create presence as a leader.

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DAY 2

9.00am - 11.00am

MODULE 4: STRATEGIES TO IMPROVE PERFORMANCE OF EMPLOYEES

• 3 communication strategies for leaders

• Analyze the 3 disconnectors

• Identifying the performance gap and waste

• Aligning your action and moving forward

• Moving away from urgent mentality to working on long term business driven results

• Managing Time

• Where do I find time to do all these?

• With so much of pressure, it is easy to lose sight of priorities and to become less effective than is desirable

• Eliminating common time wasters

• Time Matrix – Living an effective life in Quadrant 2

• Understanding the difference between “Importance and Urgent”

• Analyzing in which Quadrant you belong to

• Learning to work and creating time for Quadrant 2 in order to be an effective time manager 

• The leaders weaknesses in control and taking preventive measures

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Break: 10.00am - 10.30am

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11.00am - 3.00pm

MODULE 5: COMMUNICATION & BUILDING EFFECTIVE TEAM (11-3pm)

• Developing effective communication

• Communication

• Listening skills

• Presentation skills

• Building a winning team

• What makes a winning team

• Winning the group commitment

• Building co-operation and team spirit

• Creating environment for positive organizational change

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Break: 3.00pm - 3.30pm

MODULE 6: GET RESULTS—IN THE FACE OF RESISTANCE

• Describe and Demonstrate How to Handle Resistance

• Describe and Demonstrate How to Manage Conflict

• Describe and Demonstrate How to Mediate a Hostile Dispute

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Email to jbwcmarketing@gmail.com for the registration form.

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